The hotel guest app
Rayalife, the hotel guest app
On their own phone, a guest reads the restaurant and café menu, orders to the room, books hotel services, and sends housekeeping requests or a message to the front desk.
Mobile first; it opens in the browser with nothing to install.
| Request | Status |
|---|---|
| Restaurant menuOrder to the room | On the way |
| HousekeepingRoom services | Recorded |
| Message to the deskThe reply is on this screen | Answered |
How a guest orders
- 1Sign in with the bookingUse the booking number and mobile, a one-time code, or the room's QR code.
- 2Read the menuThe restaurant and café menu shows today's prices and availability.
- 3Order and requestSend food to the room, or log a cleaning request and a message to the front desk.
- 4Pay and followPay online or charge the room, then follow the status.
What a guest does in Rayalife
Rayalife is the hotel guest side; staff see the same order and request in Raya and approve or prepare it.
Guest sign-in
Sign in with the booking number and mobile, a one-time code, or the stay QR code.
- Booking number and mobile
- A one-time code
- Sign-in with the stay QR
Menu and ordering
The restaurant and café menu with prices, search, and a cart.
- The daily menu and prices
- Search and categories
- Order to the room or dine in
Hotel services
Tours, spa, sport, and the hotel shop, by session or time range.
- Sessions and time ranges
- Capacity and the calendar
- Pre-arrival orders
Room services
Housekeeping, do not disturb, a message to the desk, and checkout.
- A cleaning request
- Do not disturb
- A message to the desk
- A checkout request
Payment and invoice
Pay through the hotel gateway or charge the amount to the room.
- The hotel payment gateway
- Charge to the room
- Order status and invoice
Account and club
The profile, guest-club points, and stay details.
- Stay details
- Guest-club points
- Changing the password
The same order shows up in Raya
The guest orders in Rayalife and staff see it in Raya; the menu, availability, and status come from one place.
The guest in Rayalife
- Signs in with the booking or a QR code
- Reads the menu and hotel services
- Orders to the room
- Sends requests and messages
The hotel in Raya
- Sets the menu, prices, and availability
- Sees the order and the request
- Approves or prepares the order
- Records the payment and invoice
Questions
Does the guest have to install an app?
No. Rayalife opens in the mobile browser and can be added to the home screen.
Who can sign in?
A guest with a booking. Reading the menu needs no sign-in.
How does payment work?
Through the hotel's payment gateway, or by charging the amount to the room.
Is Rayalife the same as ViraLife?
No. Rayalife is for hotel guests on Raya, and ViraLife is for tower residents and members on Vira.
Which Raya version does it work with?
It connects to Raya through pmsgateway version 2.