Hotel Reservation Manager

A hotel reservation manager is an individual responsible for overseeing the hotel’s operational affairs with their leadership and management skills. Their duties include managing reservations, customer information, hotel rooms, and services, monitoring technical resources, procuring goods and equipment, and addressing customer feedback and suggestions. Additionally, a hotel reservation manager should possess strong communication skills to identify issues and provide appropriate solutions. Some of the specific tasks of a hotel reservation manager include:
• Analyzing and forecasting room occupancy rates, setting prices, and discounts.
• Familiarity with hotel reservation computer systems and the ability to communicate with customers, travel agencies, other hotel departments, and hotel management.
• Handling customer complaints and resolving issues.

Typically, a minimum high school diploma and relevant work experience in hotel reservations are required for the position of a hotel reservation supervisor. Other essential skills include proficiency in English, excellent interpersonal skills, teamwork abilities, time and stress management, proficiency in administrative and reservation software, and attention to detail. The job market for this role in Iran is competitive, with more opportunities available in large and luxurious hotels. The income of a hotel reservation supervisor depends on factors such as hotel size, customer volume, working hours, and individual skills.