Hotel Reception

A hotel receptionist is an individual who establishes the initial contact with customers, guests, or visitors and is responsible for providing services and information to them. The duties of a receptionist include:
• Welcoming visitors
• Handling telephone calls and sending/receiving messages
• Scheduling appointments and meetings and coordinating with relevant individuals
• Recording and entering customer, guest, or visitor information into necessary systems
• Managing documents and records, whether electronically or on paper
• Creating and managing filing systems and categorizing documents
• Performing administrative tasks such as preparing reports, letters, invoices, etc
• Collaborating with other departments and individuals in performing related tasks
• Adhering to workplace laws, regulations, quality standards, and hygiene practices

Some of the necessary skills for a receptionist include:
• Excellent communication and public relations skills
• Computer skills and familiarity with office software and the internet
• Organizational and time management skills
• Problem-solving and decision-making abilities
• Foreign language skills and familiarity with different cultures
• Sales and marketing skills
For a receptionist position, a minimum educational requirement is usually a high school diploma or its equivalent.