Hotel Front Office Manager

The front office manager is an individual who oversees the hotel reception area and is responsible for providing services to guests. The duties of the front office manager include:
• Planning and scheduling work shifts for reception staff.
• Training and evaluating the performance of reception personnel.
• Establishing and maintaining good relationships with guests and addressing their needs, requests, and complaints.
• Coordinating with other hotel departments such as housekeeping, restaurant, security, etc.
• Controlling and updating the reservation system and room inventory.
• Preparing and delivering invoices and handling guest payments.
• Ensuring quality and hygiene standards in the reception area.
• Reporting and analyzing data related to the reception department.

Front office managers should possess the following skills:
• Excellent communication and public relations skills
• Management and leadership skills
• Problem-solving and decision-making abilities
• Computer skills and familiarity with hotel management software
• Foreign language skills and knowledge of different cultures
• Sales and marketing skills Typically
A bachelor’s degree in fields related to tourism and hospitality is required for the front office manager position. Relevant work experience and professional certifications can also be advantageous. Various avenues, such as job postings, job search websites, and educational centers, can be explored to enter this profession.