The hotel cost controller is an individual responsible for managing and controlling the expenses incurred for providing services and producing goods in a hotel. The hotel cost controller needs to be familiar with hotel management systems, security standards, and quality control. They oversee and report on the consumption of items from input to output. The hotel cost control process includes three main steps:
• Operational management
• Resource allocation
• Financial discipline
Hotel cost control refers to managing and controlling the expenses associated with providing services and producing goods in a hotel. It is of special importance because it can lead to increased profitability, guest and staff satisfaction, and overall improvement in the quality of hotel services.