Hotel Coffee Shop Manager

The hotel Coffee Shop manager is an individual responsible for managing and supervising the café or cafés within the hotel. This job includes planning, coordinating, and executing beverage and snack services for customers, staff, and hotel guests. They must also ensure the quality and safety of beverage and snack services and provide appropriate solutions in case of any issues. The Coffee Shop manager should possess various skills and abilities, such as:
• Good interpersonal skills and public relations with customers and colleagues
• Familiarity with different types of coffee and hot and cold beverages
• Hiring and scheduling staff shifts
• Adhering to health and safety standards
• Managing customer complaints
• Ensuring customer satisfaction
• Monitoring inventory

The hotel café manager usually interacts with other hotel departments such as reception, restaurant, kitchen, finance, and marketing, and reports their performance to the hotel operations manager. They also develop and implement strategies to increase sales, motivate staff, control operational costs, and maintain relationships with vendors. The position of hotel café manager may not require a specific educational degree or work experience, but having a barista certification or relevant training courses can be advantageous for this job.