A brief look at some of the features of the guest communication subsystem in Raya hotel management software
The hotel’s customer club department categorizes and scores guests based on their interactions with the hotel. Providing special facilities for different groups of guests, in addition to using the services of other business partners, leads to greater loyalty of hotel guests. Raya hotel management software has considered various sections for the customer club.
Major modules such as customer management, SMS, survey, reports, etc., are provided in the guest relationship management section of Raya hotel management software.
Major capabilities such as sending SMS to each guest group, guest points and tiers, promotional or discount plans, the ability to connect to the hotel’s online reservation system, registering and tracking complaints, etc., are provided in the guest relationship management section of Raya hotel management software.
Numerous reports including comprehensive sales report, comparative reports with analytical charts, performance report of various contracts by reservation, register report, occupancy rate report, etc., are provided in the guest relationship management section of Raya hotel management software.
Guest relationship management ensures that the hotel manager identifies guest preferences and redesigns the hotel service process according to the needs and expectations of the guest. Therefore, using the necessary tools and access, the level of satisfaction, dissatisfaction, and guests’ requests are continuously monitored, and productivity in the guest relationship management section of Raya hotel management software is maximized.
